Aztec Muse is a small shop. If something arrives wrong or damaged, write aztecmuse.store@gmail.com and we will make it right.
Window
You may request a return within 30 days of delivery. The item should be unused, in the condition we sent it, with its packaging when you still have it. Strings that have been installed, and instruments that have been played in, are final sale unless we sent the wrong item or it arrived damaged.
How to start a return
Email aztecmuse.store@gmail.com with your order number, what you want to return, and a photo if it is damaged. We will reply with the return address. Do not ship a return before we confirm — there is no store counter to drop it at.
Refunds and shipping cost
After we receive the return, we refund the item price to the original payment method. If we made the mistake, we cover return shipping. If you changed your mind, you pay return shipping. The original outbound shipping charge is refunded only when the return is our error. Free shipping on items $35 and up. That does not include a prepaid return label for a change of mind.